FAQ's
Do you work on heritage buildings? | Yes. We specialise in heritage maintenance, repairs and restorations, using materials and techniques that protect the building’s historical value. We match existing materials, preserve original details, and complete work gently to avoid damage to the structure. All heritage work is done with respect for council guidelines and heritage requirements. |
Can you repair balconies and stop leaks permanently? | Absolutely. We provide full balcony rebuilds, pedestal pod paving systems, drainage upgrades, and Ardex-certified waterproofing. We also complete leak detection before and after works to ensure the issue is permanently resolved. |
Do you fix the root cause or just cover up the issue? | We always identify and repair the root cause, not just the visible damage. Whether it’s structural movement, failed waterproofing, incorrect drainage, ageing materials or moisture penetration, we diagnose the source and fix it properly the first time. |
Do you offer warranties on your work? | Yes.
All work is completed using approved systems so your warranty is genuine and valid. |
Will there be dust or mess during the project? | No. We use Festool Dustless Technology to capture dust at the source. This keeps the home clean, protects indoor air quality, and makes renovations far safer and more comfortable for families, tenants and heritage interiors. |
How do you diagnose leaks? | We use a combination of:
This ensures the leak source is identified correctly before any repair begins. |
Do you work with real estate agents and strata managers? | Yes. We work with multiple real estate agencies and strata teams every week. We provide:
We understand compliance, insurance documentation, and strata requirements. |
Do you handle insurance repairs? | Yes. We work with insurers, assessors and homeowners to repair damage caused by leaks, storms, structural failures, moisture issues and more. Our reports are detailed, compliant, and written to support the claims process. |
Can you match materials in heritage buildings? | Yes. We source and match materials with accuracy to maintain the original appearance. Whether it’s brickwork, timber, tiles, plaster, mouldings or paint, we ensure the repair blends with the building’s historic character. |
Can you work while tenants or residents still live in the property? | Yes. Our dustless system and clean workmanship make it safe and practical to work in occupied homes, strata units and heritage properties without major disruption. |
Will you keep me updated throughout the job? | Always. You can expect:
No guesswork, no silent treatment — just straightforward communication. |
How long will my project take? | Timeframes depend on the issue, but we always provide a clear schedule before we start. We aim to work efficiently without compromising the long-term durability of the repair. |
Do you use approved and certified systems? | Yes. We only use systems and materials from trusted brands such as Ardex and Festool. Every installation follows manufacturer-approved methods to ensure the warranty remains valid and the work lasts. |
Can you complete urgent or emergency repairs? | Yes. We regularly attend urgent make-safes, water ingress issues, storm damage repairs and unsafe structural situations for strata, real estate and homeowners. |
Do you provide end-to-end project management? | Yes. We handle everything from the initial inspection to diagnosis, repairs, waterproofing, rebuilds and final quality checks. Clients don’t need to organise multiple trades — we take care of the whole process. |
Why should I choose Acev Built over other builders? | Because we offer:
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Do you offer free quotes? | Yes. We provide detailed, transparent quotes with clear breakdowns and no hidden surprises. |